Project management is critical for the successful delivery of software to clients. As such, Highlands has developed a project management methodology that has been highly successful in delivering high quality software to its customers, on-time and on-budget.
Communication with the Customer
The customer resolves all issues through the assigned Highlands Project Manager responsible for work planning, overall management, and progress tracking. For more efficient communication the customer assigns a responsible contact person (e.g., Project Coordinator) to address all possible issues from the Highlands team. The communication is carried out by email, instant messenger, phone, video conferencing, and personal meetings.
Planning and Reporting
A detailed plan is created at the beginning of each phase and is updated by the Project Manager weekly or more frequently if necessary. This allows transparent tracking of the project status and provides a clear vision of project costs at every stage.
From experience, we know that creation of a visual prototype of the future solution (e.g., GUI, look and feel, real controls, and navigation) at the requirements gathering stage is an effective practice. Its purpose is to let the customer “feel” the future solution and, if necessary, adjust the requirements at the very beginning.
All requests are sent to the change requests project management website accessible to both the customer and Highlands managers. The project management website serves as a base for planning of future iterations’ scopes. This approach allows the customer to easily control the timeline and budget of the project.
To make offshore engagements as low-risk as possible, multiple factors should be taken into account. Inexperienced offshore vendors tend to ignore them, which in most cases leads to failures of software development projects. Our experience with efficient risk management and advanced risk mitigation processes ensures safe, predictable relationships and delivery of the project on time and on budget.
Competency transfer involves both documentation and knowledge transfer, including specifications, design, test, release, guideline documents, user manuals, and end-user or administrator training.