IT Software Maintenance and Support Services | Highlands

We believe that professional maintenance and support is the right way to reduce software system total cost of ownership (TCO) and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Software Maintenance

We provide the highest quality post-development service. Our Customer Support Center consists of a highly qualified team of software engineers who focus solely on maintenance activities.

Our technical professionals have defined their mission clearly and concisely-to support your business processes and maximize the return on your software investment. This mission, executed each and every day, has translated into a world-class support team that has earned a reputation for going the extra mile to serve customers whenever they call.

Held to high performance standards and dedicated to providing the very best service to the customer, our software support professionals respond promptly to your needs and help you manage your operations at any stage of the software life cycle:

  • Software installation
  • Day-to-day operations support
  • Application upgrades and improvements
  • Automated testing and test case development

Software maintenance and support includes:

  • Direct access to experienced engineers
  • Personalized service from a trusted and knowledgeable support specialist
  • Guaranteed response time to all inquiries
  • Flexible service options including email, instant messenger, or phone support
  • Timely problem resolution

Key benefits of software maintenance and support:

  • Refine your operations with direct and immediate access to the right resources
  • Maintain efficiency by having us resolve issues at any time of the day or night

IT Support

Our IT support service provides businesses like yours with a comprehensive solution that will allow you to concentrate on business growth and worry less about IT issues. Through our effective methodologies, we help you get the most out of our technology and provide your business with a competitive edge. This service can include:

  • 24/7 Help Desk Support with a 30 minute guaranteed response
  • 24/7 Server monitoring and problem resolution
  • Network and remote connectivity management
  • Total IT Security, such as antivirus, SPAM filtering, antispyware, web content filtering
  • Automated security patch deployment
  • Inventory tracking and reporting
  • New technology guidance and consulting

Maximum Uptime for Business Critical Applications

Immediate visibility into your network and server applications performance coupled with automatic alerts prevent catastrophic crashes of your system. Our support team is immediately alerted when your system and applications cross the defined thresholds set up to avoid your server going down, memory reaching capacity, or a workstation consistently being overloaded.

Reliability, Security, and Productivity

Maximize employee productivity and network uptime through routine maintenance and regular “fine-tuning”. Scheduled updates for security patches, spyware removal, antivirus, spam protections, and network security help boost your IT system’s resilience.

Live Access to IT Professionals

You can reach our support team of IT professionals for all help desk issues as well as complex network problems 24×7.

Our support team is always online and at your disposal for immediate problem resolution. You will have access to a dedicated team of support engineers for remote services should the need arise. They are available by email, chat, or phone.

We understand that response times are critical for your business. That is why our Service Level Agreement includes a pre-defined response time during which an engineer will respond to your call and resolve your issue.

Server Maintenance

We can provide 24×7 monitoring of your core applications, hardware, and overall system performance to ensure resources are accessible every time you need them:

  • Remote support for server applications
  • Security patch management
  • Application monitoring
  • Event log monitoring

Workstation Maintenance

Receive comprehensive preventative maintenance services for your office workstation computers, which include spam filter and anti-virus protection. Gain access to our 24/7 help desk support, anti-virus software with automated updates, spyware and adware scanning and removal, automated patch assessment and updates, and tracking of software and hardware assets.