At Highlands, our people are encouraged to assume responsibility and take the initiative at early stages of their employment.
We give employees the opportunity to take on leadership roles, define organizational needs, make decisions, take risks, but at the same time be held responsible for their actions. This is possible through well-defined processes wherein employees are inspired to take up leadership roles in projects or internal initiatives.
We encourage people to ask themselves one question “what value does this bring” before making a decision. The answer to this question helps us define the true benefit of the solution or the decision and helps each employee independently think the solution through.
This prepares our people to respond to difficult questions a client or our internal management may ask relating to what value a particular software product solution may bring to a client’s business. This approach also helps an individual gain confidence in making critical decisions, prepares him or her as a leader, and improves overall competence and skill on the job.
This company philosophy has led to higher employee satisfaction and retention. It has created an empowered work culture where our people can be entrepreneurial and independent thinkers, self-starters, and confident in their decisions. We regularly reward our people, thank them for their efforts and recognize their individual achievements.