At Highlands, our people are encouraged to “take the bull by the horns” and get involved early in their tenures.
We give employees the opportunity to take on leadership roles, identify organizational needs, take risks and spearhead new initiatives, but at the same time be held responsible for their actions.
We encourage people to ask themselves one question before moving ahead: “What value does this (decision, idea) bring to the table?” The answer to this question helps illuminate true benefits/risks and helps each employee consider thoughtfully the potential outcome of a particular decision and solution.
This exercise also prepares us to respond to difficult questions a client or our internal management may ask relating to what value a particular software product solution may bring to a client’s business. This approach helps each team member gain confidence making critical decisions, prepares him or her as a leader, and improves overall competence and skill on the job.
Highlands’s philosophy has led to higher employee satisfaction and retention. It has created an empowered work culture where our people can be entrepreneurial and independent thinkers, self-starters, and fearless decision-makers. We make it a habit to reward our people, thank them for their efforts, and recognize their individual achievements. In all honesty, we would be hard pressed to do anything less!